Contact Centre Services (A0340-194484/A)

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Contact Centre Services (A0340-194484/A)

Tender Information
Author pmnationtalk
Deadline Open
Pending 1
Category 772
Name Aboriginal Affairs & Northern Development Canada
Type NPP
Region CAN
Sector Public Sector
12477688 1
Score 30
Category Miscellaneous

Tender Notice – Notice of Proposed Procurement (NPP)


Publication date
Amendment date
Date closing
2020/09/30 14:00 Eastern Daylight Time (EDT)



T000K: Telephone Services / Contact Centre Services

Region of delivery

British Columbia
National Capital Region
New Brunswick
Newfoundland and Labrador
Northwest Territories
Nova Scotia
Prince Edward Island

End user entity
Aboriginal Affairs & Northern Development Canada
Procurement entity
Public Works and Government Services Canada
Tendering procedure
The bidder must supply Canadian goods and/or services
Competitive procurement strategy
Best Overall Proposal
Trade agreement

Set-Aside Program for Aboriginal Business (SPAB)

Reference number
Solicitation number

Show more Details

Trade Agreement: Set-Aside Program for Aboriginal Business (SPAB)
Tendering Procedures: The bidder must supply Canadian goods and/or services
Competitive Procurement Strategy: Best Overall Proposal
Comprehensive Land Claim Agreement: No
Nature of Requirements:

Contact Centre Services

Public Service and Procurement Canada (PSPC), on behalf of Indigenous and Northern Affairs Canada, Crown Indigenous Relations and Northern Affairs Canada (INAC/CIRNA) has a requirement for the provision of toll-free 24-hour Crisis Line Services for the Indigenous population. The period of contract is two (2) years with two one-year option periods.

There are security requirements associated with this requirement. For additional information, consult Part 6 – Security, Financial and Other Requirements, and Part 7 – Resulting Contract Clauses. For more information on personnel and organization security screening or security clauses, Bidders should refer to the Contract Security Program of Public Works and Government Services Canada ( website.

The requirement is limited to Canadian goods and/or services.

This procurement is set aside under the federal government Procurement Strategy for Aboriginal Business. For more information on Aboriginal business requirements of the Set-aside Program for Aboriginal Business, refer to Annex 9.4 of the Supply Manual.

Delivery Date: Above-mentioned

The Crown retains the right to negotiate with suppliers on any procurement.

Documents may be submitted in either official language of Canada.

Show more Description
Contact information

Contact name
Westall, Susan
Contact email
[email protected]
Contact phone
(819) 664-7846 ( )

Contact address

360 Albert St./ 360, rue Albert
12th Floor / 12ième étage
K1A 0S5

Find more here.

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