Indigenous Counsellor – Emergency Shelter Programs

    You can use your smart phone to browse stories in the comfort of your hand. Simply browse this site on your smart phone.

    Using an RSS Reader you can access most recent stories and other feeds posted on this network.

    SNetwork Recent Stories

Indigenous Counsellor – Emergency Shelter Programs

Job Information
Author alnationtalk
Date May 5, 2021
Deadline June 03, 2021
Type Full Time
Company City of Toronto
Salary $39.13 - $42.85 - Per Hour
Location Metro Hall, ON
Category Admin / Office
Client Day Communications
Contact Information
Apply Now!

Indigenous Counsellor – Emergency Shelter Programs

Job ID: 14363
Job Category: Community & Social Services
Division & Section: Shelter, Support & Housing Admin, SSHA Homelessness Initiatives & Prevention Services
Work Location: Various
Job Type & Duration: Full-time Temporary, 12 Months
Hourly Rate and Wage Grade: $39.13 – $42.85, TF0081, Wage Grade 12
Shift Information: Monday – Friday, 35 hours per week
Affiliation: L79 Full-time
Number of Positions Open: 3
Posting Period: 05-May-2021 to 03-June-2021

Available Locations at Time of Posting:
Women’s Residence, 674
Dundas Seaton House, 339
George Street Robertson
House, 291 Sherbourne Street

If you are person driven to make tangible impacts towards housing security for vulnerable Torontonians, enjoy working in a fast paced environment, and are interested in contributing to the City’s HousingTO Action Plan – please consider submitting an application to join Shelter, Support and Housing Administration (SSHA).

This is a unique career opportunity for an Indigenous person who has the subject matter expertise, skill, and commitment to work with the City of Toronto. The Indigenous Counsellor will support the implementation of strategies promoting reconciliation with local First Nations, Métis and Inuit communities by supporting Indigenous clients who are experiencing homelessness.

Working within an emergency shelter program, you will be required to balance complex and competing priorities throughout the day. Your keen assessment skills, knowledge of community resources, and navigation of internal / external systems are critical in supporting shelter residents. Your work will be further supported by the application of trauma-informed, harm reduction, and housing first principles and a commitment to confronting anti-Black racism and implementing SSHA’s Meeting in the Middle Action Plan.

Reporting to the Supervisor of Social Assistance, the Counsellor is a member of the shelter program team and carries a caseload that will support clients to achieve housing stability.

Major Responsibilities:

The primary functions associated with this position include but are not limited to:

  • Conducts assessments of client needs to confirm eligibility for service/assistance – including homelessness prevention services, support transitions to housing, and/or rehousing supports. Obtains required information and completes appropriate documentation. Provides crisis intervention when necessary.
  • Determines, develops and recommends courses of action based on legislation, divisional policies and procedures to support clients
  • Counsels and supports the individual and/or families as to the best alternatives and/or course of action. Assists with, or coordinates referrals to address immediate needs and issues related to the client’s housing security.
  • Provides supportive counselling to clients/families
  • Advocates on behalf of individuals/clients for support, services, and benefits with internal and external resources, and engages in active problem solving around each client’s challenges. Refers individuals and/or households to the appropriate internal and external programs, services and agencies.
  • Co-ordinates referrals to outside agencies, purchased services and City services by preparing forms, writing reports, presenting clients’ cases and informing involved staff of relevant
  • Processes applications and/or referrals for services.
  • Monitors individuals’ and/or families’ progress by conducting additional visits to discuss any Liaises with agencies and services involved. Modifies action plans, as required. Writes reports, prepares correspondence and maintains case documentation. Documents all information, occurrences and prepares statistics related to case histories.
  • Maintains records, charts, files, waiting list, etc. Prepares communication material for clients/agencies, as necessary.
  • Develops and co-ordinates educational workshops for clients/community agencies as Distributes relevant materials and information.
  • Develops and conducts group sessions. Develops objectives and appropriate evaluations of the impact of each session on the client service outcomes.
  • Participates in program/design evaluation, including the review, implementation, standardization of program specific work practices and client service improvements.
  • Coordinates and/or attends case conferences to review individuals’ and/or families’ goals, outstanding needs, program suitability, develop client case plans, identify expected
  • Works as a part of a larger team to identify client needs and assist the client in accessing appropriate programs and services through building effective working relationships with both social and private market housing providers, community agencies and City services
  • Consults and co-ordinates client progress with other appropriate staff
  • Maintains current knowledge of legislation, community services, resources, policies, programs, procedures and issues affecting client populations.
  • Assist clients in developing a plan of action to achieve housing stability from a Housing First and Harm Reduction framework
  • Plans and implements the initial client assessment, case plan, case plan evaluation, discharge and follow up

·  Your application must describe your qualifications as they relate to:

  1. Degree or Diploma in Social Services or related field or equivalent combination of education and/or experience.
  2. Experience in developing and implementing case management plans (i.e. comprehensive, holistic plans that appropriately address client needs and goals) specifically with clients experiencing psycho/social/physical, emotional and/or environmental challenges.
  3. Lived experience as an Indigenous person.

You must also have:

  • Knowledge of Indigenous specific supports and services.
  • Knowledge of colonization, inter-generational trauma and its impacts on Indigenous people.
  • Knowledge of the Indian Act and health benefits/services for status registered Indians/Metis/Inuit.
  • Strong understanding of Indigenous cultures and a broad-based knowledge of Indigenous healing modalities, practices, and ceremonies.
  • Sound knowledge of current issues impacting Indigenous people who experience homelessness.
  • Knowledge of human behaviour, supportive counselling and intervention techniques. Excellent interpersonal skills with the ability to establish and maintain good personal and public relations.
  • Professional deportment and diplomacy skills when communicating with external service providers and members of the community.
  • Excellent ability to organize time and workload
  • Excellent ability to effectively prepare and document case histories for presentation at case conferences and/or other client related meetings.
  • Knowledge of applicable legislation, including the Child and Family Service Act, Ontario Works and Ontario Disability Support Program, Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), Residential Tenancies Act and amendments, and the Mental Health Act.
  • Knowledge of related resources and services available within the City of Toronto Divisions and the community.
  • Knowledge of the division’s automated data and client management systems. Knowledge of the Toronto Shelter Standards, Housing Stability Service Planning Framework, and the Harm Reduction Framework.
  • Knowledge of trauma-informed and housing first principles. Knowledge of landlord recruitment and retention
  • Ability to work evenings and weekends, as required
  • Possession of a valid Ontario Driver’s License, Class G and access to a vehicle is an asset.


  • A Police Reference Check may be required as a condition of employment.
  • For more information on Shelter, Support and Housing Administration Services, please visit our website at
  • A Police Reference Check program brochure is available at

Additional Divisional Portfolios & Work Locations:

Robertson House, 291 Sherbourne Street & Satellite Locations Seaton House, 339 George Street & Satellite Locations

Women’s Residence, 674 Dundas Street West & Satellite Locations Birkdale Residence, 1229 Ellesmere Road & Satellite Locations Roehampton Residence, 808 Mount Pleasant Avenue & Satellite Locations


City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City’s Internal Job Posting Portal.

How to Apply:

For more information on this and other opportunities with the City of Toronto, visit us online at To apply online, submit your resume, quoting Job ID 14363, by Thursday, June 3, 2021.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.


The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability- related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protectedaccommodation through any stage of the recruitment process, please make them known whencontacted and we will work with you to meet your needs. Disability-related accommodation duringthe application process is available upon request. Learn more about the City’s Hiring Policies andAccommodation Process.

Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

Send To Friend Email Print Story

NationTalk Partners & Sponsors Learn More